I currently have a disability-related bus pass with companion entitlement. "Our system now generates new passes automatically at least a fortnight before the current pass expires so pass holders don't need to do . Please let us know if you no longer require a bus pass. You will receive your pass by post within 5 working days. Normally other local authorities require customers to return their old bus passes pass to them, return address is on the back of the pass. You can find the following on this web page: Your bus pass is valid in the following locations at the following times: An Essex companion pass is available for those who have difficulty travelling without assistance. The renewal process for bus passes and travel vouchers depends on whether they are age or disability-related. You will need to renew manually which you can do online: Please note online renewals can only be made 8 weeks before renewal and up to 2.5 years after expiry. Free travel bus pass and voucher renewals, categories D (Walking impairment)& G (Unable to drive), please click here or for further information. who can accept both card and cash payments, and arrange for the new bus pass to be ordered and posted to the customer. Auto-renewal for an older person's bus pass. What time can I use my bus pass outside of Gloucestershire? What type of medicine do you put on a burn? Changes To Renewal Of Concessionary Bus Passes. But opting out of some of these cookies may affect your browsing experience. Older Person's bus passes will be renewed soon. Apply for a new age-related pass. Can I use my bus pass on Park and Ride Services and Airport Transport Services? What should I do? If so, please let us know youve moved as soon as possible so that we can send your new pass to your new address. Blackburn with Darwen: Bus companies have been informed that they should accept concessionary bus passes that cannot be read automatically provided that: If you have difficulties, please report the matter immediately to the bus company on whose service you wanted to travel. The cookie is used to store the user consent for the cookies in the category "Analytics". The cards offer older and disabled people free travel in the capital Please still, Older Persons bus passes will normally be automatically renewed. We use some essential cookies to make this service work. renewed people had to fill in forms and submit photographs but we have scrapped You should have receive your renewal form by mid-February. It costs 10 for a new card. If you move address, update the details on your bus pass at least three weeks before the renewal date. You do not need to renew an igo card. Disabled pass holders from Cumbria, Blackburn and Blackpool please contact your local council office with valid proof of your disability. If you have any questions, please contact Essex County Council by calling0345 743 0430. As a general rule, it is usually cheaper to call during the evenings and weekends. Two weeks before your current bus pass expires you should receive a new bus pass in the post. You can get an older person's bus pass when you reach State Pension age. You can apply for your renewal bus pass online. Transport For London Buses (you cannot use your pass on the Underground, DLR or Trams), Downloading an applicationformfor older persons or disabled persons bus pass at the. How long will it take to get a bus pass following a renewal/application? This cookie is set by GDPR Cookie Consent plugin. We manage and issue concessionary bus passes that give holders free travel on most local bus services running in Gloucestershire (and the rest of England) at certain times. If you have not received your renewal letter, or you have changed address since your last issue, please contact our information line on 0345 600 0659. Check service availability with your bus operator andread our summary of the changes to bus services before applying for or using your bus pass. For further information on the free travel bus pass and travel voucher scheme please click here or for further informationor contact our Free Travel Bus Pass information line on 0345 600 0659. Find out more about an igo card. However, GCC has not been involved in this. Please check with the county council in the area you plan to visit. Username Password Forgotten your Password? Essex County Council is required to ensure that it only issues passes where it is satisfied that the criteria has been met. You don't need a new photograph unless your appearance has changed a lot, and you will only need to contact us by email if your address has changed in the last 5years. Your bus pass will be renewed automatically. read our summary of the changes to bus services, renew your pass on the My Bus Pass website, let us know if you no longer require a bus pass, evidence we accept as proof that you are still eligible for a disabled person's bus pass. 3 Post office. On National Rail services in London, travel free after 9:30 weekdays, and any time on weekends and public holidays. We are happy to help all customers in understanding what evidence we need in order to quickly and easily renew a bus pass. Applicants can enter in their postcode online and will be given the contact details of their local council. How long does it take to renew an older persons pass? If your pass has been stolen, you should call 0345 200 0388 to replace it. We cannot accept applications any earlier than 2 weeks before you become eligible for an older persons bus pass. *A. Alternatively you are able to renew your vouchers online. Older persons concessionary bus pass application - PDF(0.6MB), Disabled persons concessionary bus pass application - PDF(86.2KB), Concessionary Pass Terms & Conditions - PDF(35.2KB), Scheme Definition - 2017-18 - PDF(156.1KB), Arrangements for Reimbursement - 2017-18 - PDF(136.8KB), TTRO application advice and planning a road closure, Public Rights Of Way User Satisfaction Survey, Intelligent Transport Systems / Traffic Signals, Wall-mounted street light replacement programme, Interactive Maps and Live Travel Information, Temporary housing signs for development sites, Real-time information for connected vehicles, Money-saving tips for travelling around on an e-scooter in Essex, Money-saving tips for travelling around on public transport in Essex, Money-saving tips for travelling around on two wheels in Essex, Karina Izod, Cycle Training Administrator, Travelling around on two feet for free in Essex, Essex, Southend and Thurrock Authorities: Companion Passes are valid in these areas. The form will ask for a new passport-sized photo, which will be printed on their new card. Concessionary Bus passes are accepted on Gloucestershire Park and Ride services, but only as a concession and a reduced bus fare will still apply. Your new pass will be valid for 2years. You will need your bus pass number (printed on the front of your pass) and up to date evidence that you are still eligible for a disabled person's bus pass. The new pass should take no more than three weeks to arrive after you have applied, but you should apply as soon as possible because your current pass will stop working on the expiry date shown on your card. You can apply for your renewal bus pass online. Other Scottish passes arent accepted on the trams. Renewing, updating or cancelling a bus pass. You may find that residents in areas outside of Gloucestershire area can use their bus pass at other times, eg: before 09:30 am for example, but visitors cards will not be accepted until 09:30, which is the time laid down that all authorities must allow use. Only passes issued by City of Edinburgh Council work on the trams as theyre funded by the council. The pass is valid for the journey being undertaken, for example at the right time of day. Use the application form below to send us your new details no later than 1calendar month before the end of your bus pass. However, if you have moved, you need to tell us as soon as you move to ensure that we have the correct information for you. Learning impairment that has resulted in an arrested state of development before adulthood. . Will receive a renewal form, as evidence is required to obtain a new pass. Call costs are dependent on the service provider, and typically include a connection charge and an additional time-based call rate. Lee Higgins, Telford & Wrekin Council's Customer Services Manager, said: "The last time bus passes needed to be renewed people had to fill in forms and submit photographs but we have scrapped all that. I have moved into Gloucestershire. You should continue to use your current pass, but then cut it up once your new pass arrives. Strong passwords contain 10-12 characters and combine uppercase and lowercase letters, numbers and symbols. Your bus pass is valid for use on all registered Bus services within England, so if you are visiting other places you should be able to use your pass. It tells you about: Bus passes are issued for up to five years. Login to renew or manage your Bus Pass and to keep your details up to date. You'll need your current pass in order to renew. You can apply for a disabled persons bus pass if you are a Medway resident. 1 week before current vouchers expire. For further information see. If your current bus pass is due to expire within the next month, this is an indication that we . These are mostly people who have held a bus pass since at least 2008 and will now be . This authority is under a duty to protect the public funds it administers and to this end may use the information you provide in your application for the prevention and detection of fraud. Continuing eligibility for a pass issued due to a . If a bus pass has been stolen and the customer provides the police crime number there is no charge for a replacement pass. Forgotten your Username? The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". The new pass is free. This will depend on whether an applicant's disability is long or short term and also the type of disability 'proof' that is provided. Your bus pass will be automatically renewed unless you have applied under Disabled persons bus pass category D or G, with these a letter will be sent prior to expiry asking for further evidence to clarify your eligibility. Currently this is at age of 66. How long will my new bus pass be valid for? Are you struggling with the cost of living crisis? When you return the renewal form to us, you must provide: These are needed to check your conditions have not changed. You may need to provide proof of your new address. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Our 5 Other ways to apply. This will be. We will need to see evidence of your new address. Read and contribute to the 20 readers' comments . igo card for 11 to 16 year olds. If you have scanned your pass in the 12 months before renewal we will send you a new one automatically, this will arrive a few weeks before your current pass expires. If you need to cancel a bus pass for any reason, please send us your request by email and include details of the pass. system now generates new passes automatically at least a fortnight before the The list of these services is on the GCC web site, under Transport. If you'd prefer to have a disabled persons pass you will have to provide sufficient evidence that you are eligible for a disabled person's pass and pay a 10 replacement fee to have your pass category changed. Are senior bus passes renewed automatically? However, we do recommend that 'recorded delivery' is used if valuable documents are being sent. Completed and returned renewal forms will be processed and new passes issued in advance of your current pass expiring. The eligibility for an Older Persons Bus Pass is set by the Department for Work and Pensions. Your bus pass will be automatically renewed unless you have applied under Disabled persons bus pass category D or G, with these a letter will be sent prior to expiry asking for further evidence to clarify your eligibility. Cumbria: LANCASHIRE DISABLED PASS HOLDERS ONLY - If your pass expires in the next two months and you have not received a renewal pack, we may not have your current address, please print off the renewal form below and follow the instructions on the form to renew your NoWcard bus pass. Passes that were automatically renewed should be received by 1st March 2023. Please destroy your old pass immediately in the same way you would do with an old debit or credit card, so that you dont destroy the wrong pass. If you havent received a pass 2-3 weeks before renewal you can try to, Disabled persons bus pass renewal letters are being sent for customers do not have automatic renewals agreed, but you can, what to do if your pass is damaged, lost or stolen. The expiry date will normally be five years from your birthday. We apologise for any inconvenience that this situation may have caused you. To get an older persons bus pass you must 2 Apply to your local council. Jobcentre Plus travel discount cards - available to unemployed Jobseekers Allowance or Universal Credit claimants aged 18 to 24 for 3 to 9 months or to over 25s for 3 to 12 months entitling a 50% discount on selected rail tickets - visit your local Job Centre office for more information. No, your bus pass cannot be used on National Express services. Higgins, Telford & Wrekin Councils Customer Services Manager, said. What do I do about my concessionary bus pass? We will write to you if we need new evidence; if you do not hear from us you need not worry as your pass will be renewed automatically. This form can be completed and returned in the envelope provided with your form. If you live in England and are of retirement age or an eligible disabled person, you are entitled to an English National Concessionary Bus Pass. Essex residents who are applying for an older persons or disabled persons bus pass for the first time may apply to Essex County Council. Dont include personal or financial information like your National Insurance number or credit card details. Copyright Lancashire County Council 2022. We also use third-party cookies that help us analyze and understand how you use this website. Do not include common words or names. How do I apply for a disabled persons bus pass? new pass.. You can travel free on TfL services with your Older Persons Freedom Pass from 09:00 weekdays and anytime at weekends and on bank holidays. If the evidence you provide does not prove you are eligible for a disabled pass, but our records show that you have reached pensionable age, we will issue you with an older persons pass instead. If your pass is due to expire and your address has not changed, well renew your pass automatically and send it in the post at least a week before your old pass expires. Older person's passes which have NOT been digitally in use and recorded on a local bus route within the previous 12 months will not be renewed automatically, but may be renewed upon request. Some bus services are changing. How does violence against the family pet affect the family? If you haven't received a pass 2-3 weeks before renewal you can try to renew online or contact us if you are unable to do so. I have applied for my new bus pass, what should I do with my current pass? If you cannot apply online for any reason please contact us. Under normal circumstances, you can travel free if you board the bus between 9.30 am and 11 pm on Mondays to Fridays and any time at weekends and bank holidays. Lee for staff to amend your details and arrange for a renewal pass. five years Apply for your bus pass by visiting the GOV.UK website. Pass holders who are both disabled and of pensionable age but do not have "with companion" entitlement should have received a letter by now inviting them to renew their pass at a library. Residents are eligible for these passes on the grounds of: If your question is not here you cannot find the information you need, please call the enquiry line on 01452 426265. In the unlikely event that your pass does not arrive, you should call 01452 426265. State pension claimants who apply directly through their local council should be aware. Older People (blue stripe on the right hand side):Your pass is usually renewed automatically. There are several factors that could cause your new bus pass not to work other than a faulty card or a fault with the on-bus ticketing equipment. You will need to pay 10 to replace this pass. However, you may not be allowed to use your bus pass on night buses i.e. My new bus pass has been refused by the driver. If a bus pass is no longer needed, or if someone has died, then the pass should be returned to the address on the back of the card, with a covering letter explaining the reason why. Disability-related passes can be valid for 1 - 5 years. Residents in Telford and Wrekin whose bus passes are due to expire are being advised that they will be renewed automatically. LANCASHIRE DISABLED PASS HOLDERS ONLY - If your pass expires in the next two months and you have not received a renewal pack, we may not have your current address, please print off the renewal form below and follow the instructions on the form to renew your NoWcard bus pass. For Seniors, pricing is as follows: One-way fare: $1.00. You won't need to renew your bus pass when it expires. Changes to personal details applies to approximately 12,000 people, the vast majority of whom are Seniors can visit both TheBus Pass Office at the Kalihi Transit Center, or Satellite City Halls to pick up a HOLO card. Disabled person's bus pass There's no central provider of the disabled person's bus pass. Major investment in boroughs schools continues! My age-related pass has now expired but I have not received a new one. How do I renew my bus pass in Northumberland? If you've had a concessionary bus pass for the last five years, you might . It may also share this information with other bodies responsible for auditing or administering public funds for these purposes. We will automatically renew your older person's bus pass at least 2 weeks before your current one expires if you have used it: on a bus with an electronic pass reader. It is not valid in Wales* or Scotland. This cookie is set by GDPR Cookie Consent plugin. A letter and a renewal application form will be sent to you automatically you can also use the application form below. Unable to drive for reasons of medical fitness. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Disabled people can qualify under the following categories: A person applying for a bus pass must provide the evidence to show their eligibility. Alternatively (depending on the level of information we hold about you), you might have received an application pack asking you to reapply. Births, deaths, marriages and citizenship, Free bus passes for older and disabled people, Applying for a disabled person's bus pass, How we look after your personal information, British Sign Language (BSL) introduction to our website, Automatically renewed passes were produced on 24 February 2023 and are being sent out in the next few weeks. The cookie is used to store the user consent for the cookies in the category "Other. Disability-related pass holders who are asked to reapply by completing a full application pack will also need to pay for postage. Necessary cookies are absolutely essential for the website to function properly. If it hasn't arrived 1week before the expiry date, please tell our Passenger Transport Unit. You can apply for a replacement bus pass by filling in the lost bus pass application form. "With companion" entitlement is specific to Gloucestershire so may not be available elsewhere in England. This authority is under a duty to protect the public funds it administers and to this end may use the information you provide in your application for the prevention and detection of fraud. all that. pensioners. A 5 administration fee will be required for a replacement bus pass. It does not store any personal data. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. See. Before your pass expires, we may send you a letter inviting you to renew it manually. We will either renew your bus pass automatically or send a letter that tells you how you can renew it. Can I use my bus pass on National Express Services? thurrock.gov.uk uses cookies to make the site simpler. Please note we cannot assist with applications or replacements on this number and you should call0345 200 0388 if your query relates to a bus pass. We manage and issue concessionary bus passes that give holders free travel on most local bus services running in Gloucestershire (and the rest of England) at certain times. We also use cookies set by other sites to help us deliver content from their services. Your renewal letter will include a list of the evidence we accept as proof that you are still eligible for a disabled person's bus pass. Your pass will be valid until the expiry date shown on the front of your bus pass or until the announcement of any alterations to scheme conditions. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. At a participating library who can accept both card and cash payments, and arrange for the new bus pass to be ordered and posted to the customer. Applicants whose pass was issued due to a disability will continue to be automatically renewed. Travel scheme passes due to expire on Monday March 31 will be replaced by a new pass valid until June 2019. If you do not receive your new pass, or have changed address since your last pass was issued, please contact our information line on 0345 600 0659. What do I do about my concessionary bus pass? Logo: Visit the Southend-on-Sea City Council home page, Find out more about cost of living support, Renewing your bus pass or reporting it as lost or stolen, Births, deaths, marriages and civil partnerships, Communities, neighbourhoods and the environment. In the unlikely event that your pass does not arrive, you should call. If you pass does not register on the card reader on the bus, we won't know the pass is being used. Please call us on 0345 200 0388 or you can amend your details on the websiteApplyonline. The day and date you experienced difficulties. I am an age-related bus pass holder and my current bus pass is due to expire soon. You can start using your new pass immediately, just like you would with a new debit or credit card. with no need for anyone to fill in any forms or submit any photographs. It is being used by the person whose photograph and name appears on the pass. Your old pass will stop working as soon as your new one is used on a bus or on 31 March, whichever comes first. Bus pass - renewals and replacements March 2023 renewals Automatically renewed passes were produced on 24 February 2023 and are being sent out in the next few weeks. No it is not possible to issue an age-related bus pass "with companion" entitlement. Higgins, Telford & Wrekin Councils Customer Services Manager, said: The last time bus passes needed to be If youve moved since your last pass was issued, youll need to provide proof of your current Medway address. You will need to apply to your new local authority for a new pass. For example, if an applicant provides a blue badge number as proof of entitlement, we will in most cases issue a bus pass that expires on the same date as their blue badge. The passes will be sent out automatically but people should call the bus renewal hotline . Registration Number: 07205882, Please note the Bus Pass system is separate to other Council systems and requires its own login information. Can I use my pass on Trains? Concessionary bus passes will no longer be renewed automatically. This website and payments services are provided as a managed service by South West Smart Applications Limited, 14 High Cross, Truro, Cornwall, TR1 2AJ. If we send the bus pass to your old address, there will be a 10 fee to send a replacement to your new address. You do not need to reapply for your bus pass. Note also that anyone due a Renewal (within 60 days), expected automatically or not, who wishes to upload a new photograph can do so by using the Apply Online link. No, concessionary bus passes are not accepted on the night Buses. However, if you have only used your bus pass in London (where the Oyster system does not record your journey) you will need to visit a local participating library who can arrange a free renewal bus pass for you. Collecting an application form from your local library. If we send your pass to your old address because you have not told us that youve moved, you will have to pay 10 for us to send a replacement. Call us: Alternatively, you can call our customer services team on 0345 600 6400 if you would like to renew your pass. What should I do? Application forms for the 'English National Concessionary Travel Scheme . We will automatically renew your older persons bus pass at least 2 weeks before your current one expires if you have used it: Before your pass expires, we may send you a letter inviting you to renew it manually. If you have moved since your last bus pass was issued and we have not been informed you will need to visit a participating library with proof of your current address. Renewing your Bus Pass. If you have lost, or damaged, your bus pass you can either Apply onlinefor a replacement or call 0345 200 0388. If your pass has not been scanned locally in the 12 months before renewal it will not be automatically renewed. Births, marriages, deaths and civil partnerships, Frequently asked questions about concessionary bus passes. This situation is not unique to Gloucestershire; all concessionary bus passes have been issued as smart cards since 2008, but equipment to read the cards has only been installed and commissioned on buses operating within Gloucestershire since 2012. Please see their Bus Passes for Older or Disabled Residents page for more information on how you can apply online or in person, as well as how you can renew a pass.